Refund and Returns Policy
our policies
Retrun & Refund policy
Your satisfaction matters to us. If you’re not completely happy with your purchase, we’re here to help with a simple and hassle-free return process.
Return Eligibility
You can return most items within 7 days of receiving your order, as long as the product is unused, unwashed, and in its original condition with all tags and packaging intact.
How to Return
1. Contact our support team at support@zikraheshop.com or through the Contact Us page with your order number.
2. Our team will guide you through the return process.
3. Pack the item securely in its original packaging (if possible).
4. Ship the item to the address we provide.
5. Once we receive and inspect the item, we’ll process your refund or exchange.
Return Timeframe
Requests for returns must be made within 7 days from the date of delivery. After this period, we may not be able to accept your return.
Refund Process
Once we receive your returned item and confirm its condition, we’ll process your refund within 3–7 business days. The refund will be issued to your original payment method. Please note that shipping fees are non-refundable, unless the return is due to our error (e.g., wrong or damaged item).
Exchanges
If you would like to exchange an item, please follow the same return process. Once we receive the item, we’ll ship the replacement (if available).
Items Not Eligible for Return
For hygiene and safety reasons, we cannot accept returns for:
- Innerwear, socks, and undergarments
- Face masks and personal care items
- Customized or personalized products
- Items damaged due to misuse
- Products without original tags or packaging
- Products bought on final sale or discount